Delivery Policy
Shipping & Delivery Policy
For a full list of shipping locations, costs, estimated delivery times, and duties/taxes, please refer
Dispatch & Delivery Times:
- Orders are dispatched between Monday and Friday (excluding national holidays, pre-orders, or presale items).
- While we aim to meet estimated delivery times, delays may occur due to courier or customs clearance issues. PCHWR is not responsible for losses due to delays.
- If you are planning to travel, allow extra time for delivery.
- Couriers may contact you for delivery details. If unreachable, return shipping fees may apply.
Missing Deliveries:
- PCHWR is not responsible for missing or stolen parcels. Ensure a safe delivery location for your parcel.
- If your parcel is missing, contact the courier for proof of delivery. If still unresolved, email info@pchwr.com
- We cannot refund missing parcels that were delivered to the address you provided in checkout.
Damaged Deliveries:
- If your parcel arrives damaged, immediately photograph the damage and contact our customer experience team.
- PCHWR is not responsible for damage caused by improper opening of the parcel.
United Kingdom
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 3 - 5
SHIPPING COST -£3.99 (Free for orders over £85)
DUTIES- N/A
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER
Europe Region 1:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 8-14
SHIPPING COST -€17.95 (Free for orders over €110)
DUTIES- TO BE PAID BY CUSTOMER
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER
Europe Region 2:
Bulgaria, Croatia, Romania Estonia, Latvia, Lithuania, Norway Guernsey, Iceland, Isle of Man, Jersey, Poland,
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 8-14
SHIPPING COST -€17.95 (Free for orders over €110)
DUTIES- TO BE PAID BY CUSTOMER
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER
Europe Region 3:
Switzerland
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 14-30
SHIPPING COST -£22.99 (Free for orders over £115)
DUTIES- TO BE PAID BY CUSTOMER
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER
Middle East:
Qatar, Saudi, UAE, Kuwait
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 14-30
SHIPPING COST -£22.99 (Free for orders over £115)
Express- Free for orders over $175 USD)
DUTIES- TO BE PAID BY CUSTOMER
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER
Israel
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 30+
SHIPPING COST -£25.99 (Free for orders over £115)
Express- Free for orders over $175 USD)
DUTIES- TO BE PAID BY CUSTOMER
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER
Rest of world:
Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, Panama, Papua New Guinea, Paraguay, Rwanda, São Tomé & Príncipe, Senegal, Sierra Leone, Sint Maarten, Somalia, South Georgia & South Sandwich Islands, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe, Lebanon, Turkmenistan, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Vatican City, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Monaco, North Macedonia, Réunion, San Marino, Spain (Balears Province), Svalbard & Jan Mayen, Türkiye, Armenia, Ecuador, El Salvador, Georgia, Peru, Seychelles, Cyprus, United States (Puerto Rico), Albania
ESTIMATED SHIPPING TIME (Business days from dispatch date)-STANDARD 14-30
SHIPPING COST -£25.99 (Free for orders over £115)
Express- Free for orders over $175 USD)
DUTIES- TO BE PAID BY CUSTOMER
RETURNS- RETURNS TO BE SHIPPED WITH OWN COURIER